I evaluated insights and defined three main pain points that would lead the design direction for the revised app:
1. Interactions and content narrative
This was the primary issue. Users were confused about how to interact with the app and how it controlled the wearable. Some users commented that the look and feel was unsophisticated. A new UI Kit and design principles were established plus clear and simple interactions and properly labeled navigation were created.
2. Information architecture
The app was tricky to navigate and the information architecture needed a full review.
A card-sorting session was undertaken to establish where the main site content should sit, with a new sitemap created to illustrate this.
3. Content review
Several users commented that the app instructions were confusing and screens were too text heavy. A review of the content on each screen was undertaken including the illustrations to ensure words and imagery balanced as well as making sure there was consistent use of terminology across the app.